Terms of Service

Welcome to Bulan Gemstones. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Website Usage

1.1 Bulan Gemstones reserves the right to amend, update, or discontinue any content, services, or features on this website at any time without prior notice.
1.2 You must be at least 18 years of age to place an order or conduct transactions on this website. If you are under 18, you may only use this website with the consent of a parent or legal guardian.
1.3 Use of this website is governed by and subject to the laws and regulations of Thailand.

2. Ordering Products

2.1 When placing an order with Bulan Gemstones, you agree to provide accurate and complete information.
2.2 Bulan Gemstones reserves the right to refuse or cancel any order that is incomplete, contains incorrect information, or if a technical error is found regarding pricing or product details.
2.3 An order is considered complete when you receive a confirmation email from Bulan Gemstones.

3. Payment

3.1 All payments must be made using the payment methods specified on the website. Accepted methods may include credit or debit cards, bank transfers, or other supported payment options.
3.2 Bulan Gemstones uses industry-standard SSL encryption to protect customers’ personal and payment information.
3.3 In the event of a failed or declined payment, Bulan Gemstones reserves the right to cancel the order without prior notice.

4. Shipping

4.1 Bulan Gemstones offers both domestic and international shipping in accordance with the terms set out in our Shipping Policy.
4.2 Orders will be shipped to the address provided by the customer. If the address is incorrect or incomplete, delivery may be delayed, and the customer may be responsible for any additional shipping costs incurred.

5. Returns and Warranty

5.1 Returns and exchanges are subject to the terms and conditions outlined in our Returns & Exchange Policy.
5.2 Products that are guaranteed for satisfaction and quality may be replaced or refunded if manufacturing defects are identified within 14 days of receipt, subject to our applicable policies.

6. Personal Data Protection

6.1 Personal data collected through this website will be processed and protected in accordance with our Privacy Policy. Bulan Gemstones is committed to safeguarding your information and will not disclose personal data to third parties without consent, except where required by law.
6.2 All financial transactions conducted through this website are secured using encrypted technology.

7. Intellectual Property

7.1 All content on this website, including but not limited to text, images, photographs, logos, and graphics, is the intellectual property of Bulan Gemstones. Unauthorised copying, reproduction, modification, distribution, or commercial use of any content is strictly prohibited.
7.2 Website content may be used for personal, non-commercial purposes only.

8. Termination of Use

8.1 Bulan Gemstones reserves the right to suspend or terminate access to the website or services for any user who violates these Terms and Conditions or engages in unlawful or improper conduct.
8.2 Users may request the termination of their account at any time by contacting us through the available contact channels.

9. Limitation of Liability

9.1 To the fullest extent permitted by law, Bulan Gemstones shall not be liable for any direct or indirect damages arising from the use of this website or the purchase of products, including but not limited to loss of data, loss of income, or damages resulting from improper use.
9.2 Nothing in these Terms and Conditions shall affect your statutory consumer rights under applicable law.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand. Any disputes arising from or in connection with the use of this website or services shall be subject to the jurisdiction of the courts of Thailand.