คำถามที่พบบ่อย

Ordering

Q: How can I place an order?
A: You can place an order directly via LINE or through our website by adding your desired items to the shopping basket and following the checkout instructions.

Q: Do I need to create an account to place an order?
A: No, creating an account is not required. However, we recommend creating one to make it easier to track your orders and manage payments.

Payment

Q: What payment methods do you accept?
A: We accept various payment methods, including credit and debit cards, as well as bank transfers.

Q: Is payment secure?
A: Yes, all transactions on our website are secured with SSL encryption to protect your personal and payment information.

การจัดส่งสินค้า

Q: Does Bulan Gemstones ship internationally?
A: Yes, we ship worldwide. Shipping fees vary depending on the destination country and the weight of the products.

Q: How will I know when my order has been shipped?
A: Once your order has been dispatched, we will send a tracking number to your email so that you can monitor the delivery status.

Returns & Exchanges

Q: What should I do if I receive a defective or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team within 7 business days and include clear photographs and a description of the issue. We will resolve the matter as quickly as possible.

ติดต่อเรา

Q: How can I contact the Bulan Gemstones team?
A: You can contact us via LINE, WhatsApp, or email. Our team is available every day from 9:00 a.m. to 8:00 p.m.