{"id":232,"date":"2025-07-17T05:42:04","date_gmt":"2025-07-17T05:42:04","guid":{"rendered":"https:\/\/www.bulangemstones.com\/?page_id=232"},"modified":"2026-02-02T12:54:31","modified_gmt":"2026-02-02T12:54:31","slug":"after-sales-service-policy","status":"publish","type":"page","link":"https:\/\/www.bulangemstones.com\/th\/after-sales-service-policy\/","title":{"rendered":"AFTER-SALES SERVICE POLICY"},"content":{"rendered":"<section class=\"section\" id=\"section_1515593431\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(146, 146, 146);border-width:0px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse\"  id=\"row-2009043896\">\n\n\t<div id=\"col-1200334517\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2919561769\" class=\"text txtpage\">\n\t\t\n<h1><b>After-Sales Service Policy<\/b><\/h1>\n\t\t\n<style>\n#text-2919561769 {\n  text-align: center;\n  color: rgb(62, 62, 62);\n}\n#text-2919561769 > * {\n  color: rgb(62, 62, 62);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1819021382\" class=\"text txtpage\">\n\t\t\n<h2><b>1. Product Craftsmanship &amp; Care<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Our jewellery is created using a combination of skilled Thai craftsmanship and modern technology. As each piece is semi-handcrafted, slight variations or minor imperfections may naturally occur and are considered part of the character and uniqueness of the piece.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-163701166\" class=\"text txtpage\">\n\t\t\n<h2><b>2. Service Fees<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If after-sales service is required, we are pleased to offer care and repair services at the following rates:<\/span><\/p>\n<ul>\n<li><b>Re-plating:<\/b><span style=\"font-weight: 400;\"> 300 THB<\/span><\/li>\n<li><b>Repair:<\/b><span style=\"font-weight: 400;\"> 100 THB<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers are responsible for all shipping costs for both domestic and international services.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-3595074954\" class=\"text txtpage\">\n\t\t\n<h2><b>3. Service Coverage<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This service applies to issues related to craftsmanship or normal wear and tear. It does not cover damage caused by misuse, accidents, or external factors, including but not limited to scratches, impacts, or exposure to chemicals.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-3353432989\" class=\"text txtpage\">\n\t\t\n<h2><b>4. How to Request Service<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To request after-sales service, please contact our customer support team via <\/span>LINE<span style=\"font-weight: 400;\">, <\/span>WhatsApp<span style=\"font-weight: 400;\">, or email, together with your proof of purchase and details of the issue. Our team will then guide you through the next steps.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2935542731\" class=\"text txtpage\">\n\t\t\n<h2><b>5. Customs Duties &amp; Fees<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">For international services, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. <\/span><b>Bulan Gemstones<\/b><span style=\"font-weight: 400;\"> shall not be held responsible for these charges.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-4023591510\" class=\"text txtpage\">\n\t\t\n<h2><b>6. Delivery Delays<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In some cases, deliveries may be delayed due to shipping conditions, special events, or unforeseen circumstances. If your order exceeds the expected delivery timeframe, please contact our customer service team for assistance.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2190362949\" class=\"text txtpage\">\n\t\t\n<h2><b>7. Shipping Address Changes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you need to update your shipping address, please contact us as soon as possible. Please note that address changes cannot be guaranteed once the order has been dispatched.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2298875818\" class=\"text txtpage\">\n\t\t\n<h2><b>8. Lost or Damaged Items During Shipping<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We take great care in packaging every order to minimise the risk of damage. If your item is lost or arrives damaged, please notify our customer service team within <\/span><b>7 business days<\/b><span style=\"font-weight: 400;\"> of receipt.<\/span><\/p>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1200334517 > .col-inner {\n  padding: 0px 18px 0px 18px;\n}\n@media (min-width:550px) {\n  #col-1200334517 > .col-inner {\n    padding: 0px 24px 0px 24px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1515593431 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(255, 255, 255);\n}\n#section_1515593431 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1515593431 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-232","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/pages\/232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/comments?post=232"}],"version-history":[{"count":7,"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/pages\/232\/revisions"}],"predecessor-version":[{"id":1415,"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/pages\/232\/revisions\/1415"}],"wp:attachment":[{"href":"https:\/\/www.bulangemstones.com\/th\/wp-json\/wp\/v2\/media?parent=232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}